Refund & Cancellation Policy

Only the Platform Fee (a connection/matching service fee) is charged online by card. The ride fare is paid in cash to the driver and is never handled by Patuva. This Policy therefore applies to the Platform Fee (and the Road Trip join fee), not to the cash fare.

• If your request is still pending (the driver has not yet approved), cancelling releases the hold and you are not charged.
• Once a booking is confirmed (the driver approved), the Platform Fee is non-refundable, because the matching service has been delivered.
• If the driver declines your request, cancels the trip, or the trip otherwise cannot take place, the Platform Fee is refunded in full.
• The cash fare is arranged directly between passenger and driver; Patuva is not responsible for it and does not refund it.

The flat join fee follows the same logic as a ride booking: it is non-refundable once your spot is confirmed, and it is refunded in full if the host cancels the road trip or it cannot take place.

If a referral fee-waiver credit covered a booking, no card payment was taken, so there is nothing to refund to a card. If that booking is declined, cancelled, or the trip cannot take place, the credit is returned to your account to use again. Fee credits have no cash value and are never paid out as money.

When a refund is due, it is returned to the original card via the payment gateway. Refunds are typically processed within 5-10 business days, depending on your issuing bank.

If you believe there is a problem with a payment, contact us at billing@blacksmith.works and include your order or confirmation reference so we can locate the transaction and help resolve the issue.

This Policy is provided by DSU Blacksmith DOOEL Skopje, ul. Salvador Aljende br. 4, Skopje, North Macedonia. For any question about refunds or cancellations, contact us at billing@blacksmith.works.